The messy business of moderation.
Getting any group of humans together can be tricky. Getting millions of humans together on an Internet platform, where faces, names, and inhibitions go out the window, is a full-time job.
As the social Web matured, so too has the Trust and Safety industry. These are the teams that social media sites, dating apps, and online forums hire to ensure their users are not exposed to scams, criminal behavior, explicit content, hate speech, and more. But how can you possibly moderate a website where billions of hours of content are uploaded every minute?
Alice Hunsberger, VP of Trust & Safety and Content Moderation at PartnerHero, joins Kristi to discuss the fascinating and often thankless job of professional moderation. Alice explains why moderation done right is often unnoticed, the inherent conflict between Safety, Privacy, and Self Expression, and the crucial ethos companies need in place to support their moderation teams, who are exposed to disturbing content all day long.
Subscribe to Alice's newsletter, "Everything In Moderation:" https://www.everythinginmoderation.co/author/alice/
And check out her podcast, "Trust in Tech": https://podcasts.apple.com/us/podcast/trust-in-tech-an-integrity-institute-member-podcast/id1653622883